Christians Against Poverty’s Experience and Engagement DashboardHow do you measure supporter experience and engagement? That’s a big question with many answers.Dec 5, 2022Dec 5, 2022
Engagement Scores: How to use them effectivelySo, you know what Engagement Scores are. You know that they can provide rich insights on supporter engagement (if not, you can read this…Nov 7, 2022Nov 7, 2022
Supporter Centricity, Supporter Experience, and Supporter Engagement. What’s the difference?Over the past ten years, these terms have been bandied around a lot in the charity sector. Some might call them buzz words.Oct 28, 2022Oct 28, 2022
Technology and tools for improving the supporter experienceAll the context you need to have meaningful conversations with your technical teams and suppliersOct 18, 2022Oct 18, 2022
Supporter Engagement Score FundamentalsWhat engagement scores are and tips for developing one at your charity.Mar 17, 2022Mar 17, 2022
Why does the supporter experience matter?And my top recommendations for making meaningful improvements (and thereby increase income)Nov 27, 20201Nov 27, 20201
How the global pandemic might be the perfect opportunity to focus on the Supporter ExperienceAnd how a new online tool from the Chartered Institute of Fundraising can help signpost the path forwardNov 10, 2020Nov 10, 2020
The Children’s Society’s Email Impact ScoreMany charities struggle to meaningfully measure email success. Sure, we all look at the clicks and the open rates, but how often do we…Jun 24, 2019Jun 24, 2019
Greenpeace’s Supporter Journeys InfrastructureFor international charities as large and diverse as Greenpeace, ensuring that all communications are supporter-centric can be a challenge…Jun 17, 2019Jun 17, 2019
Welcome to the Supporter Engagement Blog.Hi, I’m Anna Hessenbruch and I’m the Supporter Experience Strategist for the NSPCC. I also sit on the Supporter Experience Special…May 23, 20191May 23, 20191
